Identification of the holder and general information

BIONINS is the commercial name of the company GATIER COSMETICS, S.L. These Terms and Conditions govern the access to and use of the web site www.bionins.com (here in after, the Web Site), held by GATIER COSMETICS, S.L. (here in after, BIONINS), with Spanish Tax I.D. B-55737183 and corporate address in Calle Doctor Mallafré Guasch 7, 43005 Tarragona (Spain), as well as the products and services offered by BIONINS on its Web Site.

BIONINS offers this Web Site subject to the present Terms and Conditions. By visiting the Web Site or using the services or applications in the Web Site, the User accepts these Terms and Conditions.

Users are not required to register in order to enter the Web Site. However, to contract any of the services offered by BIONINS, Users must register and accept these terms and conditions before making any payment.

Through its Web Site, BIONINS offers the Userr hair products of the brand BIONINS.

The Terms and Conditions found below define the rights and obligations of BIONINS and the Users within the framework of the Web Site. These are the only Terms and Conditions applicable to the use of the Web Site (without prejudice to certain services being subject to specific terms and conditions) and to the placing of orders through the Web Site and replace any other terms and conditions, save by prior written agreement between BIONINS and the User.

User data and conduct on the Web Site

In order to acquire the products offered on the Web Site, the User will need to register by filling in the registration form available on the Web Site.

The User shall be responsible for keeping the confidentiality of the data and information provided and for limiting the access to his or her computer and access keys in order to prevent any non-authorized uses.

If the User has reasons to believe that his or her data have been made available to a third party, or that they have been or may be used without his or her authorization, the User must inform BIONINS immediately.

The User shall verify that his or her data are correct and inform BIONINS in case of a variation and/or amendment in the information provided during the purchasing process.

Orders and terms of sale

The purpose of the offering of products and services through BIONINS’ Web Site is the purchase of hair products of the brand BIONINS by the Users.

Only Users over 18 years of age may place an order with BIONINS.

From the Web Site www.bionins.com, BIONINS will send orders to anywhere in the world.

To place any orders through the Web Site, the User must previously fill in a purchase form. The data included in said purchase form are necessary to manage your purchase order.

Price, means of payment and discount codes

Upon completion of the form, the User shall pay the order using the means of payment specified on the Web Site.

Once the payment has been made, the User will receive an email confirming the order. This email will include a summary of the articles acquired, the type of delivery requested and the address for delivery.

If there is any problem at the time of payment which prevents same, the User will receive an automatic message indicating the existence of a payment error. Your order will not be processed until full completion of the payment.

The prices of the services are stated in Euros (€) or Dollars ($) and include taxes and handling and delivery expenses, the amount of which shall be specified at the time of final confirmation of each order.

BIONINS may offer discount codes to its Users from time to time. Said discounts may only be applied as per the instructions specified by BIONINS for each code and, in any event, only one code may be used per order.

The use of the discounts codes are not available with some promotional campaigns and collections.

Only the models of the different brands which appear on the bionins.com website will be valid for this promotion.


Shipping Spanish territory, Andorra and Portugal.

Bionins.com sends to any point of the Spanish territory (including the Canary Islands, Ceuta and Melilla). Free delivery from 40 euros is for delivery to any point of the peninsula (not including Canary Islands, Ceuta, Baleares Islands and Melilla ).

- Prices and shipping time will vary depending on the weight and the option chosen on our page.

- Shipments are made through Correos .

- BIONINS reserves the right to modify the transport company at any time, without affecting the delivery times contracted by the customer.

- The transport deadlines shown are for orders placed from Monday to Friday WORKABLE before 12pm.  If it coincides with a non-working day, the first working day will be sent . Saturday and Sunday orders are not sent.

- The transport deadlines can be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the merchandise.

- The formalization of an order will be understood as made under the total acceptance of the general conditions of sale. The products will be sent to the indicated delivery address, within the stipulated deadlines according to the chosen shipping mode.

- 2 delivery attempts will be made.

- Sms and Email communication by delivery company.


- Spain Peninsula: 3.95€. Free shipping from 40€.

- Baleares Islands: 5.95€. Free shipping from 70€.

- Canary Islands: 10.95€. Free shipping from 70€.

- Ceuta and Melilla: 5.95€. Free shipping from 70€.

- Andorra: 3.95€: Free shipping from 40€

- Portugal: 5.95€. Free shipping from 70€.

Shipping international

Bionins ships internationally. Delivery times will be between 3 and 15 business days.


- Europe: 13.55€. Free shipping from 120€.

- Europe (zone 2): 19.90€. Free shipping from 160€.

- America: 24.90€. Free shipping from 180€.

- Asia: 24.90€. Free shipping from 180€.

- Oceania: 24.90€. Free shipping from 180€.

- Africa: 19.90€ Free shipping from 160€.

Countries includes in International shipments:

EUROPE: Germany, Austria, Belgium, Denmark, France, Gibraltar, Greece, Ireland, Italy, Jersey, Luxembourg, Norway, Netherlands, United Kingdom, Sweden, Switzerland.

EUROPE (zone 2): Cyprus, Croatia, Slovakia, Slovenia, Estonia, Russian Federation, Finland, Hungary, Iceland, Latvia, Lithuania, Malt, Poland, Czech Republic, Serbian, Turkey.

AMERICA: Aruba, Barbados, Brazil, Canada, Dominican Republic, Mexico, United States.

ASIA: Saudi Arabia, South Korea, Hong Kong, Japan, Indonesia, Lebanon, Israel, Georgia, Malaysia, Singapore, Thailand.

OCEANIA: Australia, New Zealand.

AFRICA: Egypt, South Africa, Swaziland. 


Our policy, complying with current regulations, is to grant you the right to return any product, since it has a security seal by the manufacturer of the product, that is, products that do not have this seal will not be accepted for return.

The returned product will have to be in normal conditions, with its original packaging and unused, the deadline for return is 7 calendar days, from the receipt of the product.

Within a maximum period of 10 days of receipt of the return, bionins.com agrees to its refund.

Before making the return, you will have to notify the customer service department and we will send mail to devoluciones@bionins.com.

The return costs will be borne by the customer. Returns must be accompanied by the invoice that accompanies the order.

If the cause of the return is that the product returned does not correspond to the request in the order, tiendadelcabello.es will bear the costs of the return and new shipment.

If the reason for the return is that the order does not satisfy you, we will refund the amount but not the shipping costs or return costs. The refund of amounts will be made through bank transfer to the account indicated by the customer.

The return must be sent to: Bionins/ C/ Doctor Mallafré Guasch 7a Tarragona 43005 España.

Information about the products and services provided by BIONINS

The data included on the Web Site in each description of the products and services, with their photographs, graphic or iconographic depictions or videos, as well as their trade names, trademarks or distinctive signs of any description, have mere information purposes. Therefore, BIONINS waives any liability resulting from errors in said information, but undertakes to make its best efforts to correct the said errors or omissions as soon as possible after being informed thereof.

Use of the Web Site

The Web Site may not be used for unlawful purposes or purposes related to crimes or illegal activities of any type.

It is also forbidden to send, use or reuse any illegal, offensive, abusive, indecent, slanderous, obscene or threatening materials or any materials which may entail an infringement of copyright, registered trademarks or confidentiality, privacy or any other rights, or which may be slanderous or offending in any other way to third parties, or the content of which may contain computer viruses, political propaganda, advertising, chain messages, the massive sending of mail or any other form of spam and, in general, any other type of nuisance or unnecessary element.

The User undertakes to make a lawful, diligent, honest and correct use of any information or contents which he or she may gain access to through the Web Site or through third party web sites he or she may enter through the links located on the Web Site, and abide at all times by the principles of good faith and compliance with applicable law and with the present Terms and Conditions.

The User may only use for personal purposes any information (that is, any messages, sound files, photographs, drawings, software and, in general, any description or type of computer file, chart, etc.) on the Web Site.

Likewise, the User undertakes not to cause malicious or intentional damage which may alter or diminish the value of the Web Site, and not to introduce or disseminate computer viruses which may lead to non-authorized alterations of the contents or systems which form the Web Site.

BIONINS, at its discretion, reserves the right to refuse access to the Web Site, or to cancel orders to those Users that make an unlawful use of the contents and/or break any of the conditions that are setting out in this document.

Intellectual or Industrial Property

The intellectual property rights in the page www.bionins.com and its source code, design, navigation structures and various elements therein are the property of BIONINS, which holds the exclusive right to exploit same in any form and, particularly, the right to reproduce, distribute, communicate publicly and transform same, in accordance with Spanish and European Law applicable.

BIONINS hereby informs that this is not a license or express or implicit authorization to use the intellectual and/or industrial rights or any other related right or property which may be directly or indirectly related with the contents included in the Web Site. The reproduction in whole or in part of any of the contents of the Web Site, even through a hyperlink, without the express written consent of BIONINS, is strictly prohibited. The non-authorized use of said contents shall give rise to the liabilities established by law.


The Hyperlinks included in this Web Site may lead to third-party sites. BIONINS accepts no responsibility for the content, information or services which may appear in said sites. Said information or services which shall be deemed to have been offered by BIONINS for mere information purposes, which entails no relation, acceptance or support thereof by BIONINS or the persons or entities which own said content or are the holders of the sites in which it appears.

Partial nullity

Should any Clause in the present Terms and Conditions be declared null and void, the rest of the Clauses shall remain in full force and shall be construed in accordance with the spirit of these Terms and Conditions.


The information appearing on this Web Site is that applicable on the date of the latest update thereof. BIONINS reserves the right to update, amend or eliminate the information from this Web Site and to amend unilaterally the present Terms and Conditions, its privacy policy and any other information. Any amendments in said terms and conditions shall enter into force at the time of publication thereof on this Web Site.


All communications between BIONINS and the User regarding the placing of orders through the Web Site shall be made in writing pursuant to the communication procedures set forth in these Terms and Conditions for each particular case.


BIONINS may translate these Terms and Conditions, its Privacy Policy and any other operational rules, policies or procedures published on the Web Site. In case of conflict the Spanish version will prevail.

Ethics Policy on providers

As a prestigious and reliable company, committed to the objective of providing high quality products to users, BIONINS recognizes its obligation to ensure that providers act ethically. We expect our suppliers provide regularly an environment that protects the health and safety of employees in addition to their basic human rights.

All providers must comply with national laws and regulations on employment, in particular with regard to the following:

-Minimum working age.

-Employment freely chosen.

-Health and safety.

-Freedom of association and right to collective bargaining.

-Absence of discrimination.

-Absence of painful or inhuman treatment.

-Work Schedule.


-Working conditions.

BIONINS will never consciously acquire supplies from countries that do not comply with the above principles. We also expect our suppliers follow these principles in dealing with their own providers. Due to the nature of the supply chain of our suppliers is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as BIONINS continues to grow, recognizes the importance of acting by taking the initiative and doing everything possible to defend the rights of people involved in the manufacture of its products.

Applicable law and jurisdiction

The present General Terms and Conditions are subject to Spanish law. The parties, under Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Act for the Defence of Consumers and Users ( Ley general para la defensa de los consumidores y usuarios), will be subject to the Courts and Tribunals of the place of residence of the User.

Likewise, by virtue of the Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer, BIONINS informs that, in case of dispute, the User resident of European Union may attend to the Online Dispute Resolution Platform (ODR) that the European Commission has developed in order to solve any dispute arising from the services provided by BIONINS.

To access to the ODR Platform you can visit the next link:http://ec.europa.eu/consumers/odr/

In any case, please note that BIONINS put at your disposal a Claimant Form by which the User can formulate a claim in relation with the services provided by BIONINS.